Security, Privacy & Compliance

Encryption standards and practices

AES-256 Encryption

Databrain employs AES-256 encryption for all rest data in our secure private cloud, with stringent access controls in place. We proactively conduct regular third-party penetration testing to maintain robust security standards and swiftly address any potential vulnerabilities, no matter how minor, ensuring the highest level of data protection for our customers.

SSL/TLS

Your data and all the communication within Databrain are encrypted using in-transit encryption.

Robust Security Measures

At Databrain, we prioritize the security, privacy, and reliability of our embedded analytics solution. Here's an overview of our robust security measures:

Product Security

Our product security starts from the ground up, integrating best practices throughout the development process:

• DevSecOps practices integrated into development lifecycle
• Secure design reviews, SAST and DAST
• Strong multi-tenancy controls for customers

Cloud Security

We leverage top-tier cloud infrastructure to ensure your data is stored and processed securely:

• Highly resilient, certified data centeres with redundancy
• 24/7/365 managed physical security and access controls
• Multi-availability zone deployment for high availability

Operational Security

Our day-to-day operations are governed by strict security protocols:

• Continuous security logging and monitoring
• Strict production access control with regular log reviews
• Vulnerability management and patching with defined SLAs
• Regular security reviews and penetration tests

Privacy and Data Protection

We take your data privacy seriously, implementing measures to protect and respect your information:

• Transparent data management policies aligned with regulations
• No selling or mining of customer data for advertising
• Granular access controls, including row-level security
• Data residency options for regional requirements

Business Continuity and Disaster Recovery

Our systems are designed to withstand challenges and recover quickly from any disruptions:

• High availability architecture
• Daily off-site backups
• Annual disaster recovery tests
• Designed for service level maintenance during failures

SLAs & Trust

Databrain is committed to providing a reliable and trustworthy platform for our customers. We understand the critical importance of data availability and integrity in your business operations.

Uptime & SLA Commitments

Enterprise customers benefit from our robust 99.5% uptime SLA, ensuring minimal disruption to your analytics workflows. Our dedicated team provides 24/7 support to address any concerns promptly. We continuously monitor our platform's availability around the clock, 365 days a year, with on-duty personnel ready to swiftly resolve potential issues or incidents.

Resiliency

Databrain employs a high-availability (HA) architecture to maximize uptime and minimize the impact of potential failures. Our platform is strategically deployed across multiple availability zones, enhancing fault tolerance and ensuring continuous service even in the event of localised disruptions.

• Daily off-site backups to safeguard your critical data
• Annual disaster recovery tests to validate our recovery processes
• Automated failover mechanisms to maintain service continuity

These measures collectively ensure that your data and analytics capabilities remain accessible and protected, even in challenging circumstances.